Americans with Disabilities Act (ADA)
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Notice Under the ADA
In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (“ADA”), the City of Cerritos (City) will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.
Employment — The City does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA.
Effective Communication — The City will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in the City of Cerritos' programs, services, and activities.
Modifications to Policies and Procedures — The City will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. For example, individuals with service animals are welcomed in the City offices, even where pets are generally prohibited.
Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of the City, should contact the office of the program, service or activity coordinator as soon as possible but no later than 48 hours before the scheduled event.
The ADA does not require the City of Cerritos to take any action that would fundamentally alter the nature of its programs or services or impose an undue financial or administrative burden.
Grievance Process and Contact
Complaints that a program, service, or activity of the City is not accessible to persons with disabilities should be directed to:
Drew Schneider, ADA/504 Coordinator
City of Cerritos
18125 Bloomfield Avenue
Cerritos, CA 90703
(562) 860-1314
Within 15 calendar days after receipt of the complaint, the ADA Coordinator or their designee will contact the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the discussion the ADA Coordinator or their designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the City of Cerritos and offer options for substantive resolution of the complaint.
If the response by the ADA Coordinator or their designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the City Attorney or their designee.
Within 15 calendar days after receipt of the appeal, the City Attorney or their designee will contact the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the discussion, the City Attorney or their designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.
All written complaints received by the ADA Coordinator or their designee, appeals to the City Attorney or their designee, and responses from these two offices will be retained by the City of Cerritos for at least three years.