Water

Automated Call About Cerritos Water

Automated phone calls to all Cerritos water customers were made and authorized by the City of Cerritos on June 10, 2026. The calls were to notify customers of a compliance issue that has since been corrected and at no time posed a threat to public health. The compliance issue is the result of an administrative oversight by submitting a Level 1 Assessment after the required deadline. The omissions were technical and administrative in nature. The City has taken the corrective actions and notified all water customers in accordance with state law.

Frequently Asked Questions

In October 2025, the City of Cerritos Public Works Department erred in submitting its required coliform treatment technique report (Level 1 Assessment) after the required deadline.   The City received a notification of a violation from the State Water Resources Control Board, Division of Drinking Water (DDW). 

On August 19, 2025, a routine sample initially reported positive results for total coliform bacteria. However, repeat sampling conducted on August 20 – including upstream, downstream, and three source samples - returned negative results. This confirmed that the initial positive results were not accurate and did not reflect an actual contamination. All follow-up bacteriological sampling confirmed that the City's water system met all applicable water quality standards and posed no threat to public health. 

This reporting process is known as a Level 1 Assessment, which means the water system must identify a possible cause to the total coliform positive samples and corrective actions are needed/taken. Failure to conduct or submit a completed assessment, or failure to complete the corrective actions, is a violation of DDW’s Coliform Treatment Technique. 

While the City took the appropriate action to ensure its water quality system met required standards, the required report was not submitted by the DDW deadline.

No public health risk or harm materialized from the delayed reporting. The violations were purely administrative and timing-related in nature and created no actual or potential threat to public health. The City performed all required water quality tests in accordance with State law.  No actual water quality violation occurred.

Coliform is bacteria that is naturally present in the environment and used as an indicator that other, potentially harmful, waterborne pathogens may be present or that a potential pathway exists through which contamination may enter the drinking water distribution system.

When coliform is found during testing, follow-up testing is required and correction actions are taken. After the routine sampling on August 19, 2025, reporting positive results for total coliform bacteria, repeat sampling was conducted within 24 hours, and resulted in negative results. 

Upon formal notification of the violations, the City submitted a petition for reconsideration of enforcement citations to the State Water Resources Control Board. Specifically, the City requested that the State Water Board:

  1. Reconsider and withdraw Citation 05_16_25C004 in its entirety.
  2. Reconsider and withdraw Citation No. 05_16_25J_004 in its entirety.
  3. In the alternative, stay and hold the citations in abeyance without penalty in recognition of the unusual circumstances and lack of public health impact.

The City has been awaiting a response to the reconsideration request. On June 1, the State Water Board informed the City that absent a decision on the reconsideration request, the public must be notified by June 12.

While there has still been no determination on the petition for reconsideration, the City was given a deadline of Friday, June 12, to notify all water customers of the violations.  

Preparing a letter and mailing through the United States Postal Service ran the risk of not being delivered to all customers by the deadline. Furthermore, the City does not possess the email addresses of all water customers. However, the City does possess phone numbers for all customers. It was determined that an automated call service provided the best option for reaching all customers by deadline.  

Set Up/Close Water Service

To set up or close a water service account, please contact the Water Billing Division at (562) 916-1235.  You may also do so in person by visiting the Water Billing counter at City Hall.  Please have your driver's license and social security number ready.

Water Emergencies

If you are experiencing a water emergency, please contact the Water Division at (562) 407-2674 from 8 a.m. to 5 p.m. Monday through Friday.  After hours, on weekends or on a holiday, call (562) 860-4018.

Water Quality Compliance

In compliance with the Environmental Protection Agency’s (EPA) Lead and Copper Rule Revisions (LCRR), Water Division staff completed a year-long lead and copper service line inventory to ensure the safety and quality of drinking water for Cerritos residents. The division has determined that there are no lead or galvanized service lines requiring replacement.

For additional information, contact the Water Division at (562) 407-2674.

Water Supply

The City's Water Utility maintains approximately 15,350 water service connections Citywide including wells, system reservoirs, water transmission lines, fire hydrants and a recycled-water distribution system.

Cerritos water is tested regularly and continually meets or exceeds all state and federal quality standards. The City's water supply is from two sources — the Metropolitan Water District (MWD) and local groundwater.

The City produces groundwater from three deep wells in Cerritos, which are drilled to a depth of 640 to 1,000 feet. In 2024, these groundwater sources supplied about 2.32 billion gallons, or 100 percent, of the City's total drinking water supply. The water system also includes one 12-million gallon reservoir and two six-million gallon reservoirs that help the City meet demand during peak periods.

Water is distributed to consumers through a City-owned system of pipes, ranging in size from four inches to 30 inches in diameter. Approximately 181 miles of pipe supply water to an estimated 15,350 homes, businesses and industrial sites. Water meters measure the quantity of water used during a billing period. The City performs a water meter change-out program to ensure meters accurately reflect water usage.

Annually, the City prepares and provides all water customers with a Consumer Confidence (Water Quality) Report detailing analysis results of all water samples collected during the year. For a copy of the report, or for any other water-service related questions, call (562) 407-2674.

The Water Utility's hours of operation are from 8 a.m. to 5 p.m. Monday through Friday. The Water Division provides emergency water service on a 24-hour basis. To report water leaks in City streets or a water-related emergency, call the City's answering service at (562) 860-4018 after hours.